UNIX TRADING AND MARKETING (“we” and “us”) is the operator of
(https://malaakmall.com/) (“Website”). By placing an order through this Website
You will be agreeing to the terms below. These are provided to ensure both
parties are aware of and agree upon this arrangement to mutually protect and set
expectations on our service.
- Delivery Terms
Transit Time Domestically
In general, domestic shipments are in transit for 2 – 15 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Saturday – Thursday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
Instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
P.O. Box Shipping
UNIX TRADING AND MARKETING will not ship to P.O. box addresses
terms Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. - Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country
- Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy. - Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost
Customer service
For all customer service inquiries, please email us at sales@malaakmall.com